AI summaries and follow-ups

Clara answers, writes it up, and tells you who to call back

Clara is an AI phone receptionist for small service businesses. Every call comes back as a few lines you can read at a glance, waiting before you put your tools down

Start your free trial Speak to Clara

The Clara inbox, listing recent calls with the newest first and unread ones flagged

What is a call summary?

A call summary is a short write-up of a phone call: who called, what they need, and how urgent it is. Clara writes one for every call, including the ones you answer yourself, and puts it on your phone the moment the call ends.

The write-up

One or two lines in plain English. Who called, what they need, where they are.

The greeting screen in the Clara app, showing the words Clara says when it picks up

The priority

A tag on the card that tells you who to call back first.

The required questions screen in the Clara app, listing the details to collect from every caller

The follow-up

A text to the caller with the next step, if they said yes to one on the call. Available on Clara Pro.

The Clara follow-up screen, showing the text Clara sends a caller after the call

The 60 seconds after a call

All of it happens while you're still holding a wrench

0:00 Caller hangs up The recording stops
0:05 The write-up appears Summary and caller details on a new card
0:08 Priority is tagged Clara marks what cannot wait
0:40 The text goes out Only if the caller agreed to one on the call
Later You read it Ten seconds between jobs, not a voicemail replay

From audio to summary

The same call, twice. What the caller said on the left, what you actually need on the right

0:50

Clara

Thanks for calling Ridgeline Plumbing. How can I help?

Client

Hi, yeah, we've got water coming out from under the kitchen sink. It's going everywhere.

Clara

Okay, let's get that stopped first. Do you know where your main shut-off valve is?

Client

Um, I think there's one in the garage?

Clara

That's usually where it is. Turn it clockwise until it stops. That'll cut the water while we get someone out to you.

Client

Hang on. Okay, yeah, that's done it. It's slowing right down.

Clara

Perfect. I'll get a plumber out to you tonight. Can I take your name and the address?

Client

It's Dave Whitfield, fourteen Bell Court.

Clara

Thanks Dave. And is the water still just in the kitchen?

Client

Yeah, just the kitchen. A bit got onto the hallway carpet but that's about it.

Clara

Got it. I've noted that for the plumber so he brings the right kit. You'll get a text when he's on his way.

Client

That's great. Thank you.

Clara

You're welcome, Dave. Sit tight, someone will be with you shortly.

Know which call needs you first

Clara flags what's urgent, so you don't have to read the inbox in order

Priority

Someone with a real job, or a problem that can't wait. These sit at the top of your inbox

Normal

A question, a quote, a booking. Worth a call back, but not this minute

Junk

Sales calls and robocalls. Clara takes the details and keeps them out of your way

Every call written up, not just the missed ones

Clara records and summarises every call, including the ones you pick up yourself, so the details survive even when you were the one on the line.

Every call

Answered, qualified and written up

Natural

A real conversation, never a phone menu

24/7

Evenings, weekends and holidays covered

Works with the rest of Clara

Where the write-up fits with everything else Clara does

AI call answering Clara picks up in your business's voice, day or night. AI scheduling Clara asks when they need you, checks your hours, and puts the request on your calendar. Train your own AI Your services, your prices, and your no-gos. Hear it for yourself Set up in five minutes. Your number stays the same. Get started Call transfers The calls that do need you, put straight through to your phone.

Frequently asked questions

How fast does the summary arrive?

Within a few seconds of the caller hanging up. The write-up and the caller's details appear on a new card in the app before you have put your tools down.

What is actually in a summary?

Who called, what they need, where they are, and how urgent it is, in one or two lines of plain English. The full transcript and the recording sit underneath it if you want the detail.

How does Clara decide what is urgent?

From what was said on the call, against the rules you set. A burst pipe with no water is priority; a quote request is normal. You can change the tag on any call.

When does Clara text the caller?

Only when the caller agreed to it on the call. Clara asks, the yes is recorded and transcribed against that call, and one message goes out with the next step. Replying STOP ends it for good.

Can I turn the follow-up texts off?

Yes. Follow-ups are a setting, and you can switch them off entirely or keep them for priority calls only. Summaries carry on either way.