Clara for Estate Agents

A viewing call shouldn't wait on voicemail

AI receptionist and call answering service for UK estate agents. Clara captures viewing, valuation, sales, lettings, and maintenance enquiries for follow-up.

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Clara AI receptionist for estate agents
Does this sound familiar?

Whenyou'reataviewing,youcan'talwaysanswerthephone.Propertycallscanbetime-sensitive:abuyerrequestingaviewing,avendoraskingforanupdate,oratenantreportingarepair.Estate Agents at workEstate Agents workspaceEstate Agents service in progressWhenyoucan'tpickup,Claracananswerandcollecttheproperty,callerrole,request,preferredtiming,andcontactdetails.Yourteamremainsresponsibleforverifyingavailability,givingadvice,andconfirmingthenextstep.

Estate-agency calls can cover very different jobs: a viewing request, a listing question, a vendor asking about a valuation, or a tenant reporting maintenance. A useful first response identifies the property and caller before deciding which person on the team should follow up.

Use an estate-agency call-intake checklist: caller role, property address or listing reference, reason for calling, viewing or callback preferences, contact details, and the responsible team member. For maintenance requests, collect only the caller-reported issue and urgency cues your business has approved.

For UK teams comparing a real estate answering service, the useful boundary is simple: Clara captures and summarises the call, while your estate agency remains responsible for property facts, availability, pricing, offers, advice, negotiation, complaints, emergencies, and confirmation.

Viewing requests, Clara handles this for estate agents

Viewing requests

Valuation bookings, Clara handles this for estate agents

Valuation bookings

Buyer and seller inquiries, Clara handles this for estate agents

Buyer and seller inquiries

Tenant maintenance reports, Clara handles this for estate agents

Tenant maintenance reports

Landlord instructions, Clara handles this for estate agents

Landlord instructions

Portal lead capture, Clara handles this for estate agents

Portal lead capture

Offer status updates, Clara handles this for estate agents

Offer status updates

Weekend & after hours, Clara handles this for estate agents

Weekend & after hours

When customers call, Clara can...

  1. Identify whether it's a buyer, seller, tenant, or landlord
  2. Ask which property they're calling about
  3. Capture their preferred viewing dates
  4. Collect their name and contact details
  5. Let them know an agent will be in touch shortly
Hi, you've reached Greenfield Estates. I'm Clara, the AI answering calls for the team. How can I help?
Hi, yeah, I saw the three-bed on Maple Road on Rightmove. It says it just came on today. Is it still available?
I can't confirm live availability, but I can capture your details for the team. Are you hoping to arrange a viewing?
Yes please. I'm a cash buyer, no chain, so I can move quickly if it's the right place.
That's great to know, I'll make sure the agent has that. Can I take your name?
Daniel Marsh.
Thanks Daniel. And the best number to reach you?
07700 900 345.
Got it. When would suit you best for a viewing, this week or weekend?
Saturday morning would be ideal. My wife wants to come too.
Understood. Are you selling a property as well, or is this a first purchase?
We're selling, yeah. Ours is already under offer so we're ready to go really.
Thanks, that's helpful. I've captured Maple Road, Saturday morning, your contact details, and your buying position. The team can confirm availability and next steps when they reply. Is there anything else?
No, that's brilliant. Thank you.
You're welcome, Daniel. A summary will be ready for the team to review. Have a good day.

Simple pricing, 7 days free on eligible monthly plans

Clara knows your services, your area, and your customers. Always learning, always improving.

2 months free with Annual

Unlimited calls answered

Clara

The essentials to answer every call, day and night.

£33 .25 £39.99 /month

7 days free, cancel anytime Billed £399/year, cancel anytime

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Single user only
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AI receptionist

24/7 AI receptionist
Business-trained AI
Custom greetings & questions
Unlimited outbound calling

Phone numbers

Use your existing number
Or set up Clara as your second line

Unlimited calls answered

Clara Pro

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The full Clara experience, with automation built in.

£58 .25 £69.99 /month

7 days free, cancel anytime Billed £699/year, cancel anytime

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Supports teams £29/mo per seat Learn more
Everything in Clara, plus:
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AI receptionist

Your caller ID on outgoing calls

Automation

Automated text follow-ups
Personal contact exclusion
Live call transfers

Collaboration

Multiple users on one account
Shared inquiries and calendar

Support

Priority customer support

Frequently Asked Questions

Can Clara handle both sales and lettings calls?

Clara can answer the call and capture whether the caller is a buyer, vendor, tenant, or landlord, along with the property, request, timing, and contact details for follow-up.

What details can Clara capture about a property enquiry?

Clara can capture the property address or listing reference, the reason for the call, preferred viewing or callback times, the caller's contact details, and any context the caller shares. Your team confirms property facts and next steps.

Can Clara take tenant maintenance reports?

Clara can capture the property address, the issue as the caller describes it, and contact details for follow-up. Your team remains responsible for assessing priority, giving safety advice, and arranging any emergency response or contractor visit.

What about out-of-hours calls from portals?

When portal calls are forwarded to Clara, it can answer and capture the property, enquiry, preferred timing, and contact details for your team to review. Clara does not confirm availability or a viewing slot.

What if a customer calls about an existing transaction?

Clara can capture the property, caller, question, and contact details in a summary for your team. Your team decides who should follow up and when.

Will callers know they're speaking to an AI?

Clara is an AI receptionist. You can configure how Clara introduces itself and explains that it is answering for your business, so the greeting matches your disclosure policy and brand.

Can Clara give out property prices or listing details?

Use Clara to capture the property or listing reference, the caller's question, and their contact details. Your team remains responsible for confirming availability, price, property facts, advice, negotiation, and next steps.

Do I need a new phone number?

No, and you have two options. Forward calls from your existing business number and Clara answers when you can't pick up, or use your Clara number as a dedicated second business line and give that out instead. Either way, Clara answers.

What if someone calls about something Clara can't handle?

Clara can capture the caller's question and contact details for follow-up. Keep a clear team fallback for property advice, negotiation, emergencies, complaints, and anything that requires a responsible professional.

Comparing your options? See the best AI phone answering services for UK tradespeople

Last reviewed August 2026

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Free tools for estate agents

Clara also publishes free, no-sign-up generators built specifically for estate agents.

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