AI Receptionist for Removals · 24/7 Phone Answering

Removals calls need different intake paths. A new quote request needs move dates, collection and destination, property size, inventory notes, packing needs, and access details. An existing customer may need a date change, arrival update, or damage-report handoff. Separating those paths helps the right team member follow up.

Use a removals-company call-intake checklist: caller name and contact information, move type, collection and destination, preferred dates, property size, large or high-value items, stairs or lifts, parking constraints, packing or storage needs, and whether the call concerns an active move.

Clara can collect and summarize those details, but it does not inspect the shipment or independently set the price, promise availability, finalize an estimate, resolve a claim, or handle an emergency. Configure who receives each call type, what Clara may say, and the fallback when a request needs a person.

House and flat moves

Office relocations

Packing service inquiries

Storage requests

Last-minute moves

Date changes

Quote requests

Overnight & after hours

When customers call, Clara can...

Ask where they're moving from and to
Confirm the property size and any large items
Check their preferred moving date
Collect their name and contact details
Let them know you'll follow up with a quote

Hi there, you've reached Swift Removals. I'm the virtual assistant, how can I help you today?

Hi, we need to move from a three-bed house in Bristol to a place in Bath. End of next month. Can you do a quote?

Absolutely. Let me take a few details so Tom can put an accurate quote together. Is it a house or a flat you're moving from?

A semi-detached. We've got a lot of stuff, garage full as well. Oh, and there's a piano.

Good to know about the piano, I'll make a note of that. Can I take your name?

Helen Price.

Thanks Helen. And the best number?

07700 900 678.

Got it. What's the address you're moving from?

BS7 8PQ. And the new place is BA1 something, I'd have to check the exact one.

No problem, BA1 is fine for now. Is there easy parking at both ends, or anything tricky like narrow streets or lots of stairs?

Um, the new place is a first-floor flat actually, so there's one flight of stairs. Parking should be fine at both ends though.

Understood, I'll note the stairs. Tom's on a job today but I'll pass everything across. He'll call you back tomorrow with a quote. Is there anything else?

No that's great, thanks very much.

You're welcome, Helen. Tom will be in touch shortly. Have a good day!

Simple pricing, 7 days free on eligible monthly plans

Clara knows your services, your area, and your customers. Always learning, always improving.

2 months free with Annual 2 months free

Unlimited calls answered

Clara

The essentials to answer every call, day and night.

£33

.25

£39.99 /month

7 days free, cancel anytime Billed £399/year, cancel anytime

Start for Free Get started

Single user only

See all features

AI receptionist

24/7 AI receptionist

Business-trained AI

Custom greetings & questions

Unlimited outbound calling

Phone numbers

Use your existing number

Or set up Clara as your second line

Unlimited calls answered

Clara Pro

Popular

The full Clara experience, with automation built in.

£58

.25

£69.99 /month

7 days free, cancel anytime Billed £699/year, cancel anytime

Start for Free Get started

Supports teams £29/mo per seat Learn more

Everything in Clara, plus:

See all features

AI receptionist

Your caller ID on outgoing calls

Automation

Automated text follow-ups

Personal contact exclusion

Live call transfers

Collaboration

Multiple users on one account

Shared inquiries and calendar

Support

Priority customer support

Compare plans

Frequently Asked Questions

Can Clara handle quote requests?

Clara captures everything needed for a quote, property size, locations, dates, and any large items, and sends it all to you. You follow up with the price, fully prepared.

Will Clara know what questions to ask about a removal?

You can configure Clara to ask for the origin and destination, move type, preferred date, property size, large or high-value items, packing needs, access details, and contact information. Your team decides which questions apply.

What if a customer calls to change their moving date?

Clara takes a message with the details and lets you know so you can update the schedule when you're free. Clara will let the caller know you'll be in touch shortly.

Does Clara work after hours?

Absolutely. Clara answers calls 24/7. For after-hours calls, Clara can let callers know your business hours and still capture their details so nothing is lost.

Will callers know they're speaking to an AI?

Clara is an AI receptionist. You can configure how Clara introduces itself and explains that it is answering for your business, so the greeting matches your disclosure policy and brand.

Can Clara provide a removals quote?

Clara can collect the details your estimator needs and share only the standard information you approve. Your removals company remains responsible for any required survey, the written quote, pricing, and confirming the job.

Do I need a new phone number?

No, and you have two options. Forward calls from your existing business number and Clara answers when you can't pick up, or use your Clara number as a dedicated second business line and give that out instead. Either way, Clara answers.

What if someone calls about something Clara can't handle?

Clara will take a message and flag it for you. Clara won't try to bluff, if something's outside what it can handle, Clara takes a message and makes sure you get the details so you can call back.

Comparing your options? See the best AI phone answering services for UK tradespeople

Last reviewed August 2026

When someone needs a move, they don't leave voicemails

When customers call, Clara can...

Simple pricing, 7 days free on eligible monthly plans

Clara

Clara Pro

Frequently Asked Questions

Keep track of customer calls from your mobile