Not every customer who calls your business speaks English, and the ones who don’t are usually the quickest to hang up. They hear a greeting they can’t follow, decide they’ve got the wrong place, and call someone else.
Clara supports caller conversations in English, Spanish, Brazilian Portuguese, Chinese, and French. The Clara app interface is available in English, Spanish, French, Portuguese, and Chinese. New call summaries can use the language you choose in the app.
Five languages for caller conversations
Clara can talk with callers in:
- English
- Spanish
- Brazilian Portuguese
- Chinese
- French
Clara can still find out who is calling and why, take the details you’ve asked for, and send you the notes when the call ends. Caller language is separate from the language you use to manage Clara in the app.
Your greeting, in the language you choose
If you already know most of your callers speak one language, you don’t have to wait for Clara to work it out.
You can write your greeting in one of Clara’s supported caller languages. That lets callers hear the language you choose from the start of the call.
The app now runs in five languages
The last piece is Clara itself. You can now run the app in:
- English
- Spanish
- French
- Portuguese
- Chinese
To change it, open the Business tab (bottom right), then App preferences, then App language. Pick your language and the app switches immediately.
There’s a second thing that changes at the same time, and it’s the one most people notice: from that point on, Clara writes your call summaries in your new language too. So if you switch the app to Spanish, you can read the call summary in Spanish, whatever language the caller spoke.
Why it matters
Answering the phone is more useful when callers and business owners can use the languages that work for them. Clara keeps caller conversations, the owner interface, and call-summary language distinct so each part of the experience is clear.
Product Updates is our series of short guides on what’s new in Clara and how to get the most out of it.
