Mark Roberts runs Roberts Plumbing in Wales alongside two junior plumbers. Most of their work comes through local referrals and search — which means the phone rings constantly while they’re out on jobs.
For years, missed calls meant missed work. Every evening ended the same way: working through voicemails, returning calls, hoping the person still needed a plumber.
“Before Clara, the phone was something you had to catch up with later. Every single day.”
Now every call is answered and logged while Mark is on site. He comes home to summaries, not voicemails.
