What Is an AI Receptionist?

How an AI receptionist works

Your calls reach it

Two ways in: keep your existing number and forward calls, or use a dedicated Clara number as your second business line. Setup takes about 10 minutes.

It holds a real conversation

The AI answers in a natural voice, greets the caller with your business name, and asks the questions you've chosen: what the job is, where, and how urgent.

You get a written summary

The moment the call ends, a summary lands on your phone with the caller's name, number, and what they need, with spam and sales calls filtered out.

Why does this matter? Research by Invoca puts the average small business missed call rate at about 25%, and fewer than 3% of missed callers leave a voicemail. The rest call the next business on the list. An AI receptionist exists to catch those calls.

AI receptionist vs virtual receptionist vs answering service vs IVR

These four get mixed up constantly. The difference comes down to who (or what) answers, whether it's a real conversation, and how you pay.

Option	Who answers	The conversation	How you pay
AI receptionist	Software answers instantly, 24/7	Real two-way conversation in a natural voice	Flat monthly subscription
Virtual receptionist	A remote human answers during staffed hours	Real conversation, but only while agents are available	Per-minute or per-call, rises with volume
Answering service	A call-center agent answers from a script	Takes a message rather than qualifying the inquiry	Per-call plans, often with overage fees
IVR / phone menu	A recording answers with menu options	No conversation, callers press buttons	Cheap, but callers routinely hang up on it

Want the detail? Read the full comparisons: AI receptionist vs virtual receptionist, AI receptionist vs live answering service, and AI voice agent vs IVR vs virtual receptionist.

What does an AI receptionist cost?

AI receptionists are typically flat monthly subscriptions. Clara starts at CA$44.99/month with a 7-day free trial and no per-minute fees. For context, a hired receptionist costs CA$3,300+ a month and covers office hours only, and traditional answering services bill per minute or per call, so the price climbs with your call volume. See Clara's pricing for the full breakdown, or the complete guide to what answering services cost in 2026.

Who uses an AI receptionist

Mostly people who work with their hands full: trades, salons, clinics, and other local service businesses where the phone rings while the work is happening. See how it works for your line of work:

Plumbers Electricians Cleaning services Roofers Builders Hairdressers

Comparing providers? Read our guide to the best AI phone answering services for Canadian contractors, or see how Clara stacks up against named competitors.

AI receptionists, answered

What is an AI receptionist?

An AI receptionist is software that answers your business phone calls using a natural-sounding voice. It greets callers, asks questions about what they need, captures their contact details, and sends you a written summary of every call. It works 24/7 and answers instantly, so callers never reach voicemail.

How does an AI receptionist answer calls?

Calls reach the AI receptionist one of two ways: forward them from your existing business number (every time, or only when you can't pick up), or give out a dedicated number the AI answers directly, like Clara's second business line option. Either way the AI answers with your greeting, holds a spoken conversation, asks the questions you've set, and texts you a summary the moment the call ends.

Can AI really answer business calls?

Yes. Modern AI receptionists hold natural spoken conversations, understand context, and handle the inquiries a small business typically gets: quote requests, booking inquiries, opening hours, urgent call-outs. Clara has answered over 300,000 calls for more than 1,000 businesses. For anything the AI can't resolve, it captures the caller's details so you can call back.

Will customers know they are talking to an AI?

Usually, yes, and that's fine. A good AI receptionist introduces itself as an assistant rather than pretending to be human. What callers care about is being answered: research by Invoca found fewer than 3% of callers leave a voicemail, while an answered call keeps the inquiry alive. Most callers simply want to leave their details and know someone will get back to them.

Can an AI receptionist book appointments?

Yes. An AI receptionist can collect the caller's preferred times and details so you can confirm the booking, and Clara can text callers a booking or payment link the moment the call ends. It also flags urgent jobs so you know which callback to make first.

Does an AI receptionist work in other languages?

It depends on the product. Clara speaks English, Spanish, and French, including Canadian French, and switches based on the caller.

Does an AI receptionist replace a human receptionist?

For most small businesses it replaces voicemail, not a person. If you already have someone on the phones, an AI receptionist covers evenings, weekends, and overflow. If you don't, it does the job a receptionist would for a fraction of the cost: a hired receptionist runs CA$3,300+ a month, while Clara starts at CA$44.99/month.

Reviewed by Adam Stevens, Co-founder, Clara · Last reviewedJuly 11, 2026

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